Refund Policy

1. Introduction

Thank you for choosing TEKBIS LLC ("TEKBIS," "Company," "we," "our," or "us").

We are committed to providing high-quality digital services and maintaining fair, transparent business practices. Because many of our services involve custom creative work, professional consulting, software development, and other digital deliverables that cannot be returned after they have been created or delivered, this Refund Policy explains when refunds may or may not be available.

This Refund Policy forms part of our Terms of Service and should be read together with our Privacy Policy and Cookie Policy.

By purchasing any service from TEKBIS LLC, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Scope

This Refund Policy applies to all products and services offered by TEKBIS LLC, including but not limited to:

• Website Design & Development
• Mobile Application Development
• Logo Design
• Brand Identity Design
• Business Card Design
• Graphic Design
• Brochure & Print Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Digital Marketing Services
• Website Maintenance
• Website Hosting Assistance
• Domain Registration Assistance
• QR Code Services
• E-book Formatting & Publishing Assistance
• Software Consulting
• Other digital, technical, creative, or consulting services provided by TEKBIS LLC.

3. General Refund Policy

Every refund request is reviewed individually and in good faith.

Our objective is to provide fair resolutions while recognizing the time, expertise, labor, and resources invested in each project.

Because our services are customized and delivered digitally, refunds are not automatic and are subject to this Refund Policy.

4. Full Refund Eligibility

A Client may be eligible for a full refund if:

• TEKBIS LLC has not started work on the project;
• no design concepts, development work, consultation deliverables, or digital assets have been provided; and
• the refund request is received before any substantial work has commenced.

Where a full refund is approved, the original payment will be refunded using the original payment method whenever reasonably possible.

5. Partial Refund Eligibility

If work has already begun, the Client may be eligible for a partial refund.

The amount of any partial refund will depend upon the portion of the project completed before cancellation.

Factors that may be considered include:

• Time invested;
• Design work completed;
• Development completed;
• Consultation provided;
• Project management performed;
• Deliverables prepared;
• Third-party costs already incurred.

TEKBIS LLC will make reasonable efforts to calculate partial refunds fairly based on the work completed.

6. No Refunds After Final Delivery

Once the final approved deliverables have been completed and delivered to the Client, the project shall be considered fulfilled.

Except where required by applicable law, payments are generally non-refundable after final delivery.

7. Client Satisfaction

TEKBIS LLC is committed to working with Clients to achieve a satisfactory outcome.

Unless otherwise agreed in writing, our standard service includes up to two (2) rounds of revisions for eligible design services, allowing Clients an opportunity to request reasonable changes before final approval.

Clients are encouraged to use the included revision rounds before requesting cancellation or a refund.

8. Services Generally Not Eligible for Refunds

Except where required by applicable law, refunds are generally not available for:

• Completed projects;
• Approved final deliverables;
• Services fully performed;
• Consultation services already provided;
• Time-based professional services already rendered;
• Third-party expenses incurred on behalf of the Client;
• Purchased software licenses;
• Premium fonts;
• Stock photography;
• Premium graphics;
• Third-party subscriptions;
• Domain registration fees;
• Hosting fees paid to third-party providers;
• Government filing fees;
• Other third-party costs that cannot be recovered.

9. Digital Products & Deliverables

Digital products cannot ordinarily be returned after delivery.

Accordingly, once digital files have been delivered, downloaded, transferred, or otherwise made available to the Client, refunds may be limited or unavailable except where required by applicable law or expressly approved by TEKBIS LLC.

10. Project Cancellation by the Client

Clients may request cancellation of a project at any time by providing written notice.

Where cancellation occurs after work has begun, TEKBIS LLC reserves the right to retain payment corresponding to work already completed.

Any remaining refundable amount, if applicable, shall be determined in accordance with this Refund Policy.

11. Project Cancellation by TEKBIS LLC

TEKBIS LLC reserves the right to cancel or terminate a project where:

• The Client materially breaches the Terms of Service;
• required payments are not received;
• the Client requests unlawful, fraudulent, deceptive, or unethical work;
• the Client becomes abusive, threatening, or harassing toward TEKBIS LLC personnel;
• continued performance would expose TEKBIS LLC to legal, regulatory, reputational, financial, or security risks.

Where TEKBIS LLC terminates a project under circumstances not caused by the Client, any applicable refund will be determined based on the work completed and any unrecoverable expenses already incurred.

12. Client Delays

Project timelines depend upon timely communication and cooperation.

If a Client fails to provide required information, approvals, feedback, or project materials within a reasonable period, project completion may be delayed.

Such delays do not, by themselves, create an entitlement to a refund.

13. Abandoned Projects

A project may be considered abandoned if the Client becomes unresponsive for an extended period after work has commenced.

Where a project is abandoned, TEKBIS LLC may:

• Place the project on hold;
• close the project file;
• require updated scheduling before work resumes; or
• charge reasonable restart or project management fees where significant re-planning is required.

Refunds are generally not available solely because a project has been abandoned by the Client.

14. Revision Requests

Reasonable revisions included within the purchased service should be used before requesting a refund.

Requests that substantially change the original project scope, objectives, functionality, branding, or creative direction may be treated as change requests rather than revisions and may require additional charges.

15. Refund Requests

To request a refund, the Client should contact TEKBIS LLC using the contact information provided on our website.

Refund requests should include, where applicable:

• Client name;
• Order or invoice number;
• Date of purchase;
• Description of the services purchased; and
• A brief explanation of the reason for the request.

TEKBIS LLC will review each request fairly and respond within a reasonable period.

16. Chargebacks & Payment Disputes

TEKBIS LLC encourages Clients to contact us directly before initiating a chargeback or payment dispute.

Most concerns can be resolved more quickly through direct communication.

If a chargeback or payment dispute is initiated after services have been delivered or substantial work has been completed, TEKBIS LLC reserves the right to provide payment processors or financial institutions with documentation supporting the transaction, including:

• Approved quotations or proposals;
• Invoices;
• Payment confirmations;
• Project communications;
• Design concepts;
• Development progress;
• Delivery records;
• Client approvals;
• Other relevant project documentation.

Nothing in this section limits any rights available to either party under applicable law.

17. Fraud Prevention

TEKBIS LLC reserves the right to refuse or deny refund requests where we reasonably believe that:

• A payment was made fraudulently;
• The refund request is fraudulent or abusive;
• The Client has intentionally misrepresented facts;
• The Client has attempted to obtain services without payment;
• The Client has engaged in chargeback abuse or similar misconduct.

Where appropriate, TEKBIS LLC may cooperate with payment providers, financial institutions, and law enforcement authorities in investigating suspected fraudulent activity.

18. Refund Processing

If a refund is approved, TEKBIS LLC will make commercially reasonable efforts to process the refund promptly.

Refunds will generally be issued through the original payment method whenever reasonably possible.

Actual processing times may vary depending upon:

• The payment processor;
• The financial institution;
• The payment method used; and
• Applicable banking procedures.

TEKBIS LLC is not responsible for delays caused by third-party payment providers or financial institutions after a refund has been submitted.

19. Third-Party Costs

Certain project expenses may be paid by TEKBIS LLC to independent third parties on behalf of the Client.

Examples include:

• Domain registration fees;
• Website hosting fees;
• Premium software licenses;
• Premium fonts;
• Stock photography;
• Stock graphics;
• Paid plugins;
• Advertising spend;
• Government or filing fees;
• Other third-party services approved by the Client.

Such third-party costs are generally non-refundable once incurred unless the third-party provider independently issues a refund.

20. Promotional Discounts

Where a refund is approved for a service purchased as part of a discounted package, promotional offer, bundled service, or special pricing arrangement, TEKBIS LLC reserves the right to recalculate the value of the remaining services at their standard prices before determining any refund amount.

21. Exceptional Circumstances

TEKBIS LLC recognizes that exceptional situations may arise.

Nothing in this Refund Policy prevents TEKBIS LLC, at its sole discretion, from approving a goodwill refund, credit, or alternative resolution where we believe such action is appropriate.

Any exception granted in one case shall not create an obligation or precedent for future refund requests.

22. Limitation of Refunds

To the fullest extent permitted by applicable law, any refund issued under this Refund Policy shall constitute the Client's exclusive monetary remedy relating to the purchased services.

Except where prohibited by law, TEKBIS LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to refund requests or project cancellations.

23. Changes to This Refund Policy

TEKBIS LLC reserves the right to modify or update this Refund Policy at any time.

The revised version will become effective upon publication on our website unless otherwise stated.

Any changes will apply prospectively and will not affect refund rights relating to purchases completed before the effective date of the revised policy unless required by applicable law.

24. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, you may contact TEKBIS LLC using the contact information available on our official website.

Our current email address, telephone number, mailing address, and contact form are available on the Contact Us page.

25. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles.

Any disputes relating to this Refund Policy shall be resolved in accordance with the dispute resolution provisions contained in the TEKBIS LLC Terms of Service.

26. Severability

If any provision of this Refund Policy is determined to be invalid, unlawful, or unenforceable by a court or other authority of competent jurisdiction, the remaining provisions shall remain in full force and effect.

27. Entire Refund Policy

This Refund Policy constitutes the complete refund policy of TEKBIS LLC regarding the services covered herein.

This Refund Policy should be read together with our:

• Terms of Service;
• Privacy Policy; and
• Cookie Policy.

28. Your Acknowledgment

By purchasing services from TEKBIS LLC, submitting payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

Last Updated

This Policy was last updated on May 25, 2026 and may be revised by TEKBIS LLC from
time to time. The most current version will always be published on our website.

Copyright

© 2026 TEKBIS LLC. All rights reserved.

This Refund Policy is provided for use in connection with TEKBIS LLC's business operations. No portion of this document may be reproduced, republished, or distributed for commercial purposes without prior written permission from TEKBIS LLC, except where required by applicable law.